Key Roles and Responsibilities:Proactively monitors the work queuesPerforms operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLAUpdates tickets with resolution tasks performedIdentifies, investigates, analyzes issues and errors prior to or when they occur,...
Key Roles and Responsibilities:Ensure that assigned infrastructure at the client site is configured, installed, tested, and operationalPerform necessary checks, apply monitoring tools and respond to alertsIdentify problems and errors prior to or when it occurs and log all such incidents in a timely
Key Roles and Responsibilities:Monitors client infrastructure and solutionsIdentifies problems and errors prior to or when they occurRoutinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reductionInvestigates first line incidents assigned...
At the University of Vienna, over 10,000 people work together on the big questions of the future. Approximately 7,500 of them are academic staff members. These are individuals who, with their curiosity and their continuous pursuit of excellence, engage in international cutting-edge research and teac...
Key Roles and Responsibilities:Ensure that assigned infrastructure at the client site is configured, installed, tested, and operationalPerform necessary checks, apply monitoring tools and respond to alertsIdentify problems and errors prior to or when it occurs and log all such incidents in a timely
Want to be a part of our team?Technical Specialist is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operati...
At the University of Vienna, over 10,000 people work together on the big questions of the future. Approximately 7,500 of them are academic staff members. These are individuals who, with their curiosity and their continuous pursuit of excellence, engage in international cutting-edge research and teac...