Key Roles and Responsibilities:Proactively monitors the work queuesPerforms operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLAUpdates tickets with resolution tasks performedIdentifies, investigates, analyzes issues and errors prior to or when they occur,...
Key Roles and Responsibilities:Ensure that assigned infrastructure at the client site is configured, installed, tested, and operationalPerform necessary checks, apply monitoring tools and respond to alertsIdentify problems and errors prior to or when it occurs and log all such incidents in a timely
Key Roles and Responsibilities:Monitors client infrastructure and solutionsIdentifies problems and errors prior to or when they occurRoutinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reductionInvestigates first line incidents assigned...